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Guides for setting up and running your on-call roster.

For the Schedule manager

You build and maintain rotations. Propose changes, shepherd approvals, and keep coverage honest.

With Manage schedules (or per-schedule edit/approve access) you own the shape of the rotation: who’s on, when, and how changes get reviewed.

When this applies

You’re a team lead or on-call coordinator responsible for one or more schedules, but you don’t necessarily manage people records or finances.

What to do

  1. Create the schedule and set required approvals, 24/7 coverage, and overlap flagging to match how your team works.
  2. Add participants (assignable people) and approvers. Keep required approvals ≤ approver count.
  3. Build coverage by drawing shifts or defining a rotation. Watch the advisory flags for gaps and overlaps — fix them if they’re unintended, leave them if they’re deliberate.
  4. Set an escalation chain so the Now view and API show who to fall back to.
  5. Submit your edits as a proposal with a clear comment, then ping your approvers. Track decisions under Proposals.

If applying a proposal fails with “schedule changed — recreate”, someone else published in the meantime. Re-open the calendar, redo your edits against the current state, and propose again — there’s no auto-merge by design.